onist Job
Job Description
The Britannia Hotel in Wolverhampton wants a helpful and skilled Receptionist to join our team. Our Victorian-style hotel has 117 rooms and is in the middle of everything. It’s only a short walk to the train station, St. Georges Metro Station, and the Wolverhampton Bus Station. As a Receptionist, you will be the first person our guests talk to, and it will be your job to make sure they feel welcome and get great service throughout their stay.
Responsibilities
- Greet and welcome guests upon arrival with professionalism and warmth.
- Handle check-in and check-out procedures efficiently.
- Promote food, beverage, and hotel facilities to enhance guest experience.
- Provide guests with information on hotel products, services, and local attractions.
- Process payments, handle cash, and balance floats accurately.
- Answer telephone inquiries and assist guests with queries.
- Coordinate with other hotel departments to ensure smooth operations.
- Maintain a tidy and organized front desk area.
Requirements
- If possible, you should have worked as a clerk or in customer service before, but it’s not necessary.
- Strong people skills and the ability to talk to others.
- Being able to do more than one thing at once and work quickly is an asset.
- Basic computer skills and knowledge of how to use systems for finding hotels.
- A skilled, friendly, and open attitude.
- Being able to work different times, such as nights, weekends, and holidays.
Benefits
- Competitive salary with career development opportunities across the UK.
- Significant staff discount rates at our 60 hotels.
- 50% discount on food and drinks during hotel stays.
- Friends and family hotel stay discounts.
- Reduced membership at our Leisure Clubs.
- Free meals on duty (when applicable).
- Employee referral scheme.
- Free uniform (if applicable).
- Up to 28 days holiday per year, including bank holidays.
- Auto-enrollment pension scheme.
Location & Physical Apply
Location: Wolverhampton, WV1 1DD, United Kingdom
Address: Lichfield Street